Enterprise Case Management (ECM) is a new way to provide enhanced case management for the Department of Human Services (DHS) and its business partners through the implementation of a common platform to help plan and deliver individual/participant services for multiple DHS supervised programs.
ECM allows for:
- Easier sharing of information among DHS Program Offices, counties, individuals/participants, and providers to enable better decision making for improved individual/participant outcomes
- Increased ability to understand performance across programs and make continuous improvements
- Enhanced data security including expanded access to information based on individual/participant consent
- Reduced effort and cost to maintain systems because of the use of a common platform
