The purpose of this bulletin is to specify the operating procedures and directions for the incident management process, which is a subset of a larger risk management process, and an essential component of a comprehensive quality management process.
The incident management processes in this bulletin include uniform practices for:
- Building organizational policies and structures to support incident management.
- Taking timely and appropriate action in response to incidents.
- Reporting of incidents.
- Investigation of incidents.
- Taking corrective action in response to incidents that both mitigate risk(s) and decrease thechance of a future occurrence of a similar incident.
- Implementing quality management, risk management, and incident management processes for the analysis and interpretation of individual and aggregate incident data.
